"I was a bit disheartened when the
arm of my beloved Aeron chair snapped one evening, however
I found your site through a Google search and easily found
the part I needed. The day after I placed my order I was
surprised and happy to receive a phone call, by a real person,
giving me a ship date and contact number should I have any
questions. The part arrived exactly as promised and even
included an instruction sheet. Thank you for providing this
level of great customer service as it is rare in any industry
and compels me to tell this story to as many people as I
can." - M.P. Benicia, CA
WE ARE A HERMAN
MILLER AUTHORIZED RETAILER andSERVICE
CENTER!
We only sell new
Genuine Herman Miller OEM Parts. - Parts should be
replaced by our trained Herman Miller Service Personel to
make sure they are installed correctly. Some items such
as the Pneumatic Cylinder can be very hard to replace without
the proper tools. Please note that most items (Except for
in stock armrests, cylinders, seat foam, casters, lumbar
supports and Classic Carbon seat pans) will take 2-3 weeks
to arrive.
How can I determine my chair size if
the label is gone? - To determine the size of your chair,
feel underneath the top back lip of the chair's backrest
for a number of bumps. 1 bump is A, 2 bumps are B, and 3
bumps are C. One can also measure the seat pan width: Small
A is 19 inches wide, Medium B is 20.25 inches wide and Large
C is 21.5 inches wide.
Video Adjustment Information
View these Quicktime
videos to learn about the ergonomic adjustment
options available on Aeron seating. Instructions
shown are for all possible adjustments; specific
adjustments vary according to chair model.
Part #52 - Lumbar Pad Size A has 14 ridges
Part #52 - Lumbar Pad Size B has 17 ridges
Part #52 - Lumbar Pad Size C has 19 ridges
How can I determine my chair size if the label is
gone? - To determine the size of your chair, feel
underneath the top back lip of the chair's backrest for
a number of bumps. 1 bump is A, 2 bumps are B, and 3 bumps
are C. One can also measure the seat pan width: Small
A is 19 inches wide, Medium B is 20.25 inches wide and
Large C is 21.5 inches wide.
WE ARE A HERMAN MILLER AUTHORIZED
RETAILER andSERVICE
CENTER!
Aeron Chairs and Parts can only be shipped within the
U.S.A.
"It was amazing. I originally ordered from
another website ---------.com, they said they had it in
stock. I got no shipment notification for a week so I
called and ask what was up...they said it'd ship in 6-7
weeks. So I requested a refund and ordered from you instead.
For the record, they took two weeks to finally process
my refund. I called every day and got the same story every
day - "oh I see you called but nobody has processed a
refund." So finally I said, "Okay look, if the money isn't
in my bank account in three days, I'm filing a chargeback."
Lo and behold, it showed up today. Anyway, back to you
guys. I ordered from you and you guys shipped it the same
day. It arrived three days later...and I didn't pay for
shipping. Amazing service, you guys rock. And thanks for
checking up on me, makes me feel special :) I realize
this may not be much, but I'm planning on pimping you
guys out hardcore on my blog in the next couple days.
I can't recommend you strong enough. :)"
- Pat from Grand Junction, CO
